These Terms apply where a customer chooses to purchase device setup, monitoring, cloud-based or technical-support services separately after purchasing a product. They apply only when Media Entertainment Limited provides a written quotation or service description and the customer accepts it.
Optional services are not included in the purchase price of a product unless this is clearly stated. After the product has been purchased, we may discuss the customer’s requirements and provide a written quotation setting out the scope of work, service period, charges, payment arrangements and any necessary technical requirements. The service agreement consists of the accepted quotation, these Terms and any service specification referred to in the quotation.
If any provision of the accepted quotation is directly inconsistent with these Terms, the quotation will take priority for that particular service. However, neither the quotation nor these Terms limits or removes any mandatory consumer right.
Optional services may include remote or assisted device installation, setup, configuration, troubleshooting, monitoring, cloud access, data storage, software assistance and technical support. The services provided are limited to the specific deliverables stated in the accepted quotation. Unless expressly included, services do not cover hardware repairs, on-site assistance, data transfers or migration, third-party licences, internet services or continuous monitoring.
If remote access is needed to provide a service, we will explain the intended purpose of the access and seek the customer’s authorisation. Access will be used only for delivering the agreed service and for reasonable security, support and legal purposes. Our Privacy Policy also applies. Before any support session, customers should back up important information and limit access to unrelated confidential or sensitive material wherever reasonably possible.
Service charges will be set out in the quotation and paid in US dollars using the agreed payment method or process. Any applicable taxes or mandatory charges will be disclosed. If an agreed payment is not made when due, we may suspend or delay the service after giving reasonable notice, subject to applicable law.
A service may be purchased for one month, one year or another agreed fixed period. The service will not renew automatically and no recurring payment will be charged automatically. Before any additional service period begins, we will contact the customer, confirm the proposed renewal period and price, and obtain new approval. Failure to respond or remaining silent does not amount to consent to renew.
Once the customer accepts the quotation and delivery of the service has started, service fees are generally non-refundable unless the accepted quotation or applicable law states otherwise. If the customer cancels the service, we may retain or charge an amount that reasonably reflects work already completed and any unavoidable third-party costs, where legally permitted.
Any statement that a service fee is non-refundable does not apply where the service was not started, was not provided, was materially defective or incorrectly represented, or where mandatory law requires cancellation, re-performance, a price reduction or a refund. If we cancel the service without a breach by the customer, any prepaid amount relating to services not delivered will be refunded.
We will perform the service with reasonable care and skill. Unless specifically included in the accepted quotation, we do not guarantee uninterrupted service availability, any particular performance speed, successful recovery of lost information, compatibility with every third-party product or platform, or prevention of all cybersecurity incidents. Networks, cloud providers, software platforms, manufacturers and other third parties may change, interrupt or discontinue services for reasons outside our control.
Any response time, completion period or similar timeframe provided by us is an estimate unless the quotation specifically identifies it as a binding service level or deadline.
We may suspend or terminate a service where there is unlawful activity, a cybersecurity or safety risk, dangerous conduct, material failure to make payment or another material breach of the agreement. Where reasonably possible, notice will be provided before suspension or termination. The customer may terminate the service in accordance with the quotation or by contacting us. Any unpaid charges and any provisions intended to continue after termination will remain effective.
Our responsibility is governed by applicable consumer law and the Terms and Conditions of Sale. Nothing in these Terms excludes liability that cannot lawfully be excluded. Customers remain responsible for maintaining independent backups and for decisions concerning the operation, flight, recording, monitoring, configuration or reliance on any product or service.
To request, modify, renew or cancel an optional service, email order@mxmediaent.com
Effective Date: 1 January 2027
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