This Policy describes how Media Entertainment Limited collects, handles, uses, discloses, stores and safeguards personal information when individuals visit mxmediaent.com, place orders as guests, receive products, contact us for assistance, make returns or purchase optional services.
Media Entertainment Limited is responsible for the personal information covered by this Policy. Our statutory company information is available in the website footer. Questions or requests concerning privacy may be sent to order@mxmediaent.com
As a UK company, our processing may be subject to applicable UK data-protection requirements. Commercial activities involving Canadian customers may also fall within PIPEDA and relevant provincial privacy legislation. Residents of the United States may have rights under applicable state privacy laws where the relevant legal scope and thresholds apply. This Policy is designed to establish a consistent privacy standard and does not limit any mandatory local rights.
We obtain information directly from customers during guest checkout and when they communicate with us. We may also receive limited information from Alipay, delivery companies, fulfilment providers, fraud-prevention providers and technical systems used to operate the website and transactions. We do not provide public customer profiles or public-facing customer-content features.
Where UK data-protection legislation applies, we generally process personal information where necessary to enter into or perform a sales or service contract, comply with legal obligations, or pursue legitimate interests relating to secure business operations, fraud prevention, customer support and legal claims. Where consent is legally required, we will rely on consent, which may be withdrawn for future processing.
Under applicable Canadian privacy legislation, we seek meaningful consent appropriate to the nature, sensitivity and circumstances of the information, except where the law permits collection, use or disclosure without consent. We seek to collect only information reasonably necessary for the purposes identified.
We do not sell or rent personal information. We do not disclose personal information for cross-context behavioural advertising and do not create advertising profiles using customer information. We do not send promotional emails or text messages. Contact information is used for matters such as orders, delivery, support, warranties, separately agreed optional services, security and legal or business records.
Media Entertainment Limited is a UK company serving customers in the United States and Canada while using fulfilment, technology and other service providers in relevant locations. Personal information may therefore be processed, accessed or stored outside a customer’s state, province, territory or country. Privacy protections and government-access laws can differ between jurisdictions.
Where legally required, we use recognised contractual, organisational or other safeguards for international transfers and remain responsible for information processed by service providers on our behalf. Customers may contact us for general information regarding relevant safeguards, subject to reasonable confidentiality and security limitations.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy and to satisfy applicable legal, taxation, accounting, warranty, product-safety, fraud-prevention and dispute-related requirements. Relevant factors may include the duration of an order or service relationship, warranty and extended-warranty periods, legally required recordkeeping periods, chargeback windows and applicable limitation periods.
Once information is no longer required, we will delete it, anonymise it or securely restrict access until deletion becomes possible. Backup copies may remain for a limited period in accordance with normal backup-rotation processes.
We use reasonable administrative, organisational, technical and physical safeguards appropriate to the nature of the personal information and the risks involved. Measures may include access restrictions, authentication controls, encryption during transmission, system logging, supplier controls, backups and security-incident procedures. However, no internet transmission, network or data-storage system can be guaranteed to be completely secure.
If a personal-information breach occurs, we will investigate it and notify affected individuals and relevant regulatory authorities where notification is required under applicable law.
Depending on the law that applies, individuals may have the right to request access to, correction of, updating of, deletion of or a copy of their personal information. They may also have rights to withdraw consent, object to or restrict certain processing, or make a complaint concerning our handling of their information. Requests may be sent to order@mediaentertainment.com. We may take reasonable steps to verify identity and may continue retaining information where required for legal compliance, fraud prevention, transactions or legal claims.
We will not discriminate against anyone because they exercise an applicable privacy right. Where we refuse or limit a request, we will provide the reason and information regarding any available appeal or complaint process where required by law. Canadian residents may contact the Office of the Privacy Commissioner of Canada or the applicable provincial regulator. UK privacy matters may be raised with the UK Information Commissioner’s Office. US residents may use any regulator, complaint process or appeal mechanism available under applicable state law.
The store is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children for independent purchases. Please contact us if you believe that a child has provided personal information without appropriate permission or authority.
We use only cookies and similar storage technologies required for security, maintaining sessions, shopping-cart functionality, checkout and basic user preferences, as further explained in the Cookie Policy below. Third-party services, including Alipay and links provided by delivery carriers, operate under their own privacy practices. Customers should review those policies before submitting personal information directly to third parties.
We may revise this Policy from time to time to reflect changes in law, technology, security, business operations or our services. The stated effective date identifies the version currently in force. Where appropriate, significant changes will be highlighted.
For privacy-related questions or requests, contact order@mxmediaent.com and use “Privacy request” in the subject line.
This Cookie Policy explains the limited use of cookies and similar technologies on mxmediaent.com. As of the effective date, the website does not use analytics services, advertising pixels or behavioural advertising trackers.
Cookies are small text files placed or stored by a web browser. Related technologies can include local storage, session storage and security tokens. These technologies may be used to maintain an active browsing session, remember shopping-cart contents, secure the checkout process and retain limited user preferences.
We use only technologies that are strictly necessary or functionally essential for operating and protecting the custom-built website. These technologies may support session control, shopping-cart functionality, checkout progress, load balancing, fraud detection and prevention, website security, language or regional preferences and remembering privacy-related choices.
We currently do not use Google Analytics, Google Ads, Meta/Facebook Pixel, TikTok Pixel or similar advertising, analytics or audience-measurement technologies. We do not use cookies or similar technologies to create behavioural advertising profiles.
First-party cookies are placed through our own website domain. Certain necessary third-party providers, including Alipay, may place or access their own cookies when their payment interface is displayed, loaded or opened. Those providers manage their cookies according to their own privacy and cookie notices. We do not control cookies placed on independent third-party websites.
Session cookies normally expire when the browsing session or browser is closed. Persistent cookies remain on the device until their stated expiry date or until they are manually removed. We configure necessary cookies and similar technologies so that they remain for no longer than reasonably required for their operational, security or fraud-prevention purpose.
Most web browsers provide controls that allow users to inspect, block or remove cookies. Blocking cookies that are strictly necessary may cause shopping-cart, checkout, payment, security or preference functions to operate incorrectly or become unavailable.
Browser “do not track” signals do not currently have a single consistent legal or technical meaning. Because we do not use behavioural advertising trackers, these signals are not used to change advertising activity on the website.
Strictly necessary technologies are used because the website and transaction features requested by users cannot operate securely and effectively without them, where permitted by applicable law. If analytics tools, advertising technologies or other non-essential tracking technologies are introduced in the future, we will update this Policy and implement any legally required consent, opt-out or recognised signal mechanism before such technologies are used.
The website operator should maintain a current and accurate technical inventory of cookies and similar technologies. Cookie names, providers, purposes and retention periods may change as the custom-built website or Alipay integration is modified. Any live cookie settings or on-site cookie-management interface should remain consistent with this Policy.
Questions concerning cookies, local storage or similar technologies may be sent to order@mxmediaent.com
Effective Date: 1 January 2027
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